Dorset Alert – Neighbourhood Information



Gillingham Rural SNT
Gillingham Police Station
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Gillingham SP8 4QR


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Courier Fraud Alert – 04/06/2019 10:29:15 [272526]


Courier Fraud, Bogus Police and Bank Officials Alert What you need to know Individuals have been receiving phone calls from people claiming to be a police officer or banking official The suspect will say either:

  • There has been fraudulent activity at the victims’ bank and the staff at the bank are involved, the victim is then asked to withdraw money to either keep it safe or assist the police with their investigation
  • A business such as a jewellers or currency exchange is fraudulent and they require the victims’ assistance to help secure evidence by purchasing jewellery or exchange a large amount of currency to hand over to the police
  • The victims’ card has been compromised and used to purchase goods by a suspect, the victim is requested to withdraw their money to keep it safe or hand over their bank card to the police

What you need to do ​​​​​​​Your bank or the police will never: Occasionally the victim will be told to dial a non-emergency extension of ‘161’ to receive confirmation of the individual’s bogus identity, the bogus official will advise the victim to lie about the reason for the withdrawal or purchase if challenged by staff, as the staff member is involved in the fraud A courier attends the victim’s home address to collect the goods the same day Often the victim is given a code word for the courier as a way of authentication

  • Phone and ask you for your PIN or full banking password
  • Ask you to withdraw money to hand over to them for safe-keeping
  • Ask you to transfer money out of your account
  • Send someone to your home to collect cash, PINs, cards to cheque books
Message Sent By Action Fraud (Action Fraud, Administrator, National)

 Banks Refund Scam Victims – But Remember To Stay Safe From Fraudsters28/05/2019 15:44:29 [271767]


My name is Chris Conroy, and I am the Cyber Protect Officer for Dorset Police. It’s my job to make sure the people of Dorset are best placed to defend themselves against cyber crime. You’ll usually find me out and about delivering presentations to community groups and businesses around the county, or over on our social media pages, giving useful tips on how to stay safe online. However, today you find me here, writing my first guest blog for the Police and Crime Commissioner. And what better way to start it than by bringing you some good news? Last year, a whopping £354 million was lost to what’s known as “authorised push payment fraud”. This isn’t the good news, obviously… that’s coming shortly. These are scams in which customers are tricked into actually making a payment, rather than the money simply being stolen. Historically, banks would only pay out if they were clearly at fault. As such, only £83 million was recovered, meaning the UK public lost £251 million. This week, however, marks a turning point for victims of fraud, as a new voluntary code takes effect. From now, payment providers who are signed up to the voluntary code will judge each case against a set of criteria to determine whether a customer should be reimbursed after falling for a scam, and anyone who has taken reasonable care, or has any element of vulnerability, is much more likely to receive a refund of the lost money. Eight major banks, covering 17 brands, have committed to implementing the code with immediate effect. They are: • Barclays • HSBC (including First Direct and M&S Bank) • Lloyds (including Halifax, Bank of Scotland and Intelligent Finance) • Metro Bank • Nationwide • RBS (including NatWest and Ulster Bank) • Santander (including Cahoot and Carter Allen) • Starling Bank TSB have taken this one step further, and state that they guarantee a refund for anyone who is an innocent victim of fraud. Pretty good, right? It’s really encouraging to see banks stepping up and helping victims of fraud, but it is worth pointing out that the code does not apply in cases where victims have been “grossly negligent”. At this time, it’s not entirely clear what constitutes gross negligence, so it seems as good a time as any to remind people how to avoid falling victim in the first place. First and foremost, stop and think. A common tactic used by fraudsters is to use social engineering techniques to get you to act against your better judgement. A bank won’t pressure you to act fast, or apply time limits to anything. If you feel you are being rushed to hand over information, stop. Do not let anybody make you do something you don’t entirely understand, or aren’t comfortable doing. It’s worth remembering that your bank will not contact you out of the blue to ask for sensitive information like your PIN or password. Nor will they ask you to move money into a new account. Take care with emails. If you receive an unsolicited email, be wary of clicking any links or attachments. “Phishing” emails are a common tactic used to gather sensitive information from victims. Always question uninvited approaches asking for personal details, in case it’s a scam. If you receive an unexpected message from your bank, or a company, consider calling them directly using a telephone number you know and trust, rather than by calling a number in an email or text message. For more tips like these, take the time to check out the Take Five to Stop Fraud campaign. There, you will find helpful advice and resources to help you stay safe from fraud, as well as helping to educate friends and family. For further advice about all things cyber crime, head on over to And if you are part of a community group, or a local business, feel free to get in touch to arrange a cyber crime prevention talk! I’m available daytime, evenings and weekends, and it’s completely free of charge. Get in touch at I hope to hear from you soon! Until next time, thanks for reading. Chris
Message Sent By PCC Communications (Dorset Police and Crime Commissioner, Communications and Engagement, Dorset)


Fake Talktalk Emails –  24/05/2019 12:52:17 [271447]


PLAIN TEXT: Watch out for these FAKE TalkTalk emails about a refund Action Fraud has received over 100 reports this week about fake emails purporting to be from TalkTalk. The emails state that the recipient’s TalkTalk account is in credit and that they’re owed a refund. The links in the emails lead to malicious websites. Don’t click on the links or attachments in suspicious emails, and never respond to messages that ask for your personal or financial details.  
Message Sent By Action Fraud (Action Fraud, Administrator, National)


330K Saved From The Hands Of Fraudsters Thanks To New Partnership21/05/2019 16:45:52 [271070]


A new partnership between local banks and Dorset Police has prevented over £330,000 getting into the hands of fraudsters in the first four months of this year.  The scheme, known as the ‘banking protocol’; trains bank staff to spot when someone is about to fall victim to a scam and try to prevent them from withdrawing cash or transferring money to a fraudster, with an immediate police response to the bank.  Dorset Police responded to 34 calls between January and April this year where £331,682 of potential victims’ money could have been handed over to fraudsters. The average age of those people targeted was 75 years old, with 56 per cent being men.   The oldest person to have been targeted was a 96-year-old man from Bournemouth who was visited by a fraudster in his home, known as ‘Mike’. The victim was asked to give the fraudster £2,000 in order to receive £12,000 in return.  Upon visiting the bank on his own to withdraw the money, staff raised the alarm with Dorset Police and the transaction was prevented.  In another incident, a woman in her late 80s from Dorset was targeted when fraudsters claiming to be from BT, called to say her internet had been hacked and they needed to access her computer remotely. Once accessed, the victim was told not to tell anyone about it as the fraudsters were from the ‘Against Crime Agency’ and were trying to catch the hackers targeting her computer.  The fraudsters claimed they needed her help and said they had placed £10,000 into her current account to trace the hackers. It later transpired that the additional £10,000 in her current account had been transferred from her ISA account, without her knowing. Fraudsters then asked her to transfer £8,000 into an overseas account, which was blocked as a result of the banking protocol.  The victim said: “You never realise how easily you can be drawn into a scam. Even when the police were there in the bank trying to prevent the transaction, I continued to lie about the situation and told the story the fraudsters had given me.  “When I got home and thought about what I was doing, I took a chance on ignoring the hackers and called the police back to explain everything.  “The support I received from Dorset Police was superb. The police officer was gentle, reassuring and comforting and didn’t blame me for my actions. Fortunately, I only lost a small amount of money through a Western Union transfer, rather than the thousands they were trying to get out of me.  “Although you may be concerned about a message that has come through on your computer, don’t believe anybody about anything. Always report to the police if you think you could be being scammed.” Inspector Phil Swanton, responsible for fraud investigation within Dorset Police, said: “We recognise this type of criminality has a significant impact on victims. “With fraudsters hiding behind computer screens around the world, bringing offenders to justice is incredibly challenging and therefore we’re doing all we can to prevent these offences happening in the first place.  “The banking protocol is a great example of partnership working between the major banks and Dorset Police to protect our residents.” Katy Worobec, Managing Director of Economic Crime, UK Finance, said: “This rapid response scheme is giving bank staff the tools they need to protect vulnerable customers from scams, while helping local police catch fraudsters and bring them to justice. “The banking industry will keep taking action on all fronts to combat fraud, working closely with our partners in law enforcement to crack down on the criminal gangs responsible.”
Message Sent By Kristian Ward (Communications Officer, Communications and Engagement, Dorset Police)